Frequently ask questions

 Commisions
1. Does a commissioned piece cost more?

No, there is no additional charge for having a piece created for you. 


2. How long does a commissioned piece take?

Approximately 4-6 weeks from the order date, although this can be discussed at the consultation stage, and may vary depending on the complexity of the design or the schedule of Deborah at the time. 


3. How much will it cost?

Each piece is different and so the cost will depend on what you are having made, including what type of metal you choose and whether you require stones. It's always best to come to the consultation with an approximate guide price in mind as this will help Deborah when it comes to sourcing the different materials.


4. What is a bespoke piece?

Bespoke jewellery is a piece that is specially made to a customers requirements (made to order), this may include features that are personal to you so the piece will achieve an individual look. It's a piece that you can truly call your own!


5. Which metals can I choose from?

Deborah only works with 18ct Yellow Gold, White Gold, Rose Gold, and Platinum.


6. What is 18ct Yellow Gold?

Yellow gold is an alloy consisting of 75% pure gold and 25% copper. Copper is added to strengthen the metal and enhance the yellow sheen.


7. What is 18ct White Gold?

White gold is natural yellow gold mixed with either silver or palladium which gives it a rich dark white colour, while also making it more durable. To acheive the highly polished silver look of white gold rhodium plate is added to the surface of the metal, however this does wear over time and the piece of jewellery will eventually begin to once again have a dark white tone.


8. What is 18ct Rose Gold?

Rose gold contains 75% gold and the remaining 25% is made up of either copper or copper and silver. The percentage of copper varies depending on the colour you are wanting to acheive i.e the more copper you use, the rosier the gold becomes.


9. What is Platinum?

Due to its naturally lustrous look, platinum is the rarest and most precious metal used in jewellery making. Pieces are made in its almost pure form, usually around 95% on average, as platinum is such a dense metal and doesnt require any other alloys. Ideal for wedding rings, platinums remarkable resistance will last a life time!


10. What is the difference between 18ct White Gold and Platinum

White gold and Platinum are two different metals and have different properties. 18ct white gold is made from 75% pure gold and 25% silver or palladium (an alloy which turns the metal white). Platinum used to create rings is made from almost 100% pure platinum.  Platinum is a heavier and more dense material and therefore weighs more. Platinum is also a better wearing metal and will last longer. Another benefit of Platinum is that it does not need to be rhodium plated as white gold does. Due to 18ct white gold consisting of around 75% pure gold, in its natural state, it still has a slight residual yellow tinge, therefore rings can be coated with a white soloution called Rhodium to create the white colour and make the white colour more prominent.

(18ct gold and platinum vary in price)


11. What finishes can metal have?

Polished - This is a 'mirror' like finish, it will become more dull over time with natural scratches and scuffs but can easily be re-polished.

Matt/Satin - This is a smooth to touch finish but you are unable to see your reflection, this is best for people who don't want the shinieness of a polished ring.

Brushed - Similar to a satin finish both are not shiny. The difference is that the brushed look has a texture to it, it looks as though it has been scuffed with a wire brush.

Planished - The metal is hammered to create the beaten look to the piece of jewellery.

Frosted - This is done by using a steel pendant drill at a low speed to scuff the surface leaving a sparkling effect as the light hits the metal.


12. How do I know what stones to choose?

Deborah is a diamond grader and will choose the best stones for your price range. You will be able to sit down with her and look at the different stones and diamonds and decide which will work the best with your piece of jewellery. 


13. Can I use my own stones?

Deborah will need to look at the stones first to see if they are suitable for the piece of jewellery you would like to have made.


14. How do I know what ring size to get?

Choosing a ring size will be done with us in the shop, although please keep in mind that your fingers change size depending on how warm or cold you are. Width of a ring is also a factor on what size you will require so it is best to decide on the day.

Deborah will help you to choose the best size to suit you and your lifestyle.


 General
15. How do I clean my jewellery?

We want you to enjoy wearing your jewellery for as long as possible, so here are a few tips for keeping it clean & happy!

  • - Silver naturally tarnishes over time (causing it to blacken slightly). To prevent this     happening, when you are not wearing your jewellery please keep it in its box or bag.      
  • - If your silver does tarnish use either a silver polishing cloth or ‘Silver Dip’. Remember to rinse and dry well after using the dip. If your jewellery is stone set with porous stones such as Opals, Pearls or Labradorite do not immerse these in the dip. A soft baby’s toothbrush can be used to clean in hard to reach places.
  • - Oxidised jewellery will naturally show signs of wear, to keep it at its best just clean with a soft polishing cloth.
  • - Gold plated jewellery will naturally wear, a soft polishing cloth will clean them.
  • - Store your jewellery separately, so it doesn’t rub & scratch against each other.
  • - Avoid getting perfume, hairspray or harsh chemicals on your jewellery.


16. What is sterling silver?

Sterling silver is an alloy consisting of 92.5% pure silver and 7.5% copper. By adding copper it slows down the process of tarnishing, therefore, making the silver more durable.


17. What is oxidised silver?

Silver oxidisation occurs when the silver is exposed to air containing small amount of sulfur. Some jewellery is purposely oxidised to add depth and effect to the piece.


18. What is gold plating?

Gold plating is a thin layer of gold that is applied to a piece of jewellery by chemical or electrochemical plating. Jewellery containing gold plate is less expensive than a fully gold piece.


19. What is titanium?

Titanium is very popular as it doesn't tarnish at room temperature and is a very strong metal. Titanium can be very difficult to shape due to it's strength. This also means that it is non-toxic and is therefore great for those with allergies or sensitive skin.

Titanium is resillient against sea water and chlorine and very ductile.

Titanium will pick up scratches due to everyday wear and tear, therefore, it will dull over time.


20. What different gem stones can I have?

We can source almost any gem stone you require, but please be aware that prices may vary depending on the stones you choose.


21. What is the difference in pearls?

We have a range of different pearls in our shop:

Fresh water pearls are grown in man made lakes and reservoirs.

Salt water pearls such as Akoya, Tahitian and south sea are grown in bays, inlets and atolls around the world. 

Salt water pearls are considered more valuable than fresh water pearls although, they can be rare. Very high quality fresh water pearls can be just as valuable.


22. Do you have jewellery for men?

Yes, we have a selection of silver, titanium, 18ct gold and platinum jewellery for men. Contact us for more information on our range.


23. Do you repair jewellery?

In the unfortunate event that you damage a piece of jewellery purchased from ourselves, we will contact the designer on your behalf to enquire if it can be repaired. We do not repair jewellery from other shops.


24. What is the difference between gold and platinum?

The versatility of gold means it can be alloyed with other metals to achieve colour variety, from yellow, to rose, to white. White gold can be rhodium plated for a bright white look, and allows a fine, high-polish surface. Left without the rhodium plating, white gold has a slightly darker look.  

Platinum can be summed up in three words: pure, rare and eternal. Platinum is 95% pure and is a naturally occurring white metal. It is found in very few places in the world, and is 35 times rarer than gold. Platinum’s density and weight means it is more durable than other metals and if it is scratched, the metal is displaced rather than lost, meaning platinum never loses it's weight. Platinum is therefore more expensive than gold.


25. Can you make a wedding band to fit my engagement ring?

Yes, we have a wide selection of wedding bands in the gallery in 18ct gold and platinum. Alternatively, we can set up a consultation with Deborah, our designer and jeweller, and she can design a wedding band for you, to fit your engagement ring.


26. How long will it take to receive my order via website or phone?

If we have the item in stock we will send it to you by special delivery which will arrive at your specified address the following day, before 1pm. However, if we do not have the item in stock we will then contact the relevant designer who will then specially make the order. On occassions like this, the order may take between 4 and 6 weeks.